Refund Policy
Use this guide from Medicube to review returns, exchanges, and refunds. This page applies specifically to themudicube.shop.
refund timing at Medicube
For Medicube customers at themudicube.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
How Medicube handles exceptions
Customers using themudicube.shop can rely on the following Medicube guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
What Medicube customers should know about order problems
The following order problems guidance applies to the Medicube storefront at themudicube.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
What Medicube customers should know about condition of returns
For purchases made through themudicube.shop, Medicube applies the following guidance on condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Our approach at Medicube to eligibility
For purchases made through themudicube.shop, Medicube applies the following guidance on eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Our approach at Medicube to support
The following support guidance applies to the Medicube storefront at themudicube.shop. For return or exchange assistance, contact Support@themudicube.shop or 6153970056.
starting a request at Medicube
This starting a request section covers orders and visits through themudicube.shop for Medicube. When requesting a return or exchange, contact us at Support@themudicube.shop before sending the item. Once the request is approved, Medicube will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Merchant Information
Business name: Medicube
Brand name: Medicube
Email: Support@themudicube.shop
Phone: 6153970056
Physical address: 606 Saint Paula Ojai Rd, Santa Paula, California, 93060, United States